Archive for the ‘CMOs’ Category

“Management by press release.” An MCI throwback mantra.

Friday, May 20th, 2011

The lessons learned from my 9-year tenure at MCI–2 in sales, 7 in advertising/marketing–are many.

As an aside, I recently had the pleasure of explaining what MCI was to a Gen-Y (or perhaps Gen-Z or AAA or whatever comes next) business professional who had never heard of the company–and perhaps had never used a landline.

One of my favorite MCI lessons, which I still use with clients today, was “management by press release.”  I call it the “Headline Test.”  When developing a new product, offer, line of business,  start-up company, or even refining an existing offering, try writing the press release FIRST.  This process will force you to take a market-focused view at the beginning of the product development cycle, which achieves several important benefits:

  • Requires you to crisply articulate the market problem you are solving, which I call the Customer Elevator Rant (i.e. “To address the rising challenge of XXXXXX in the XXXXX marketplace, NewCo today announced…”)
  • Forces you to think about and define the high level messaging and distill it into succinct language (i.e. the headline, subhead and lead paragraph).  (i.e. NewCo today announced the first XXXXXX product that delivers XXXXXX”)
  • Enables you to clarify the positioning of the product or business vs. competitors, substitutes and alternatives in the marketplace. (i.e. “Unlike other products, NewCo’s solution enables…”)
  • Perhaps most importantly, the Headline Test is a tool for eliciting feedback and, ultimately, gaining consensus among the executive team–based on their understanding of the market, research, customer interviews, etc.–before the major investments are made in product development.

Of course, the Headline Test doesn’t in an of itself validate a new product or business idea.  But when you sit down to write your press release, if it “writes itself,” then the product or business has a good starting point: some intuitive appeal and the ability to be quickly understood by the target audience.

I’ve used the Headline Test in client engagements many times over the years, and it has achieved the above benefits every time.  Clients have appreciated the test as an exercise that helps them refine their initiative.

Next time you’re starting the process of launching a new business or product, don’t wait until you’re ready to launch to write the press release.  Try the Headline Test at the beginning.  It shouldn’t take more than an hour; if it does, you might have to revisit the core value proposition and positioning.

Bob London is President of London, Ink, a marketing and communications consulting firm based in the Washington, DC area.  He can be reached at bob@londonink.com.

When do humor and improvisation translate into innovation?

Tuesday, September 22nd, 2009

By Bob London

This week another one of my ideas came to life in the form of Wedding Futures (http://www.weddingfutures.com), a site that “enables couples to quickly and easily select and register for stocks and mutual funds as wedding gifts.”

I love the idea and want to state that I’m not claiming that I was the first to have it–or that someone beat me to it.   But in the course of pursuing my hobby of humor writing, one of my jokes (in the form of liner notes made over the years that could some day turn into essays) was about couples being able to register for a CD at SunTrust or to have wedding guests make a payment towards the couple’s cable bill.

This is not the first time that one of my humorous, improv-type or ’stranger than fiction’ concepts has turned into reality.  I’ve written about black box recording devices for automobile (since announced in NYC taxis) and professional sports franchises allowing sponsors to name the teams (subsequently a soccer team was christened the New York Red Bulls).

The point is that buried amidst the out of the box, mix and match, sometimes obtuse thinking are genuinely valuable ideas.  I’m not one for typical brainstorming sessions, but  would venture to say that taking a humorous or even exaggerated view of a problem could result in a viable solution.

Bob London is president of London, Ink, a Washington-DC-based marketing and communications consulting firm and writes business-related humor on the side at B0b-servations.com

Is it Time to Add “Apps” to Marketing’s Venerable “4 Ps”?

Tuesday, September 1st, 2009

By Barg Upender, CEO of Mobomo and Bob London, President of London, InkIt’s been more than four decades since Michigan State University Professor E. Jerome McCarthy theorized that marketing contains four basic elements: product, price, place (distribution) and promotion, also known as the “Four Ps of Marketing” or the marketing mix.

Amazingly, despite the unprecedented upheaval and transformation in marketing strategies, techniques, channels and tactics during the last forty years-not to mention marketers’ penchant for postulating all manner of new philosophies, methodologies, rules and acronyms–the Four Ps of Marketing have remained unchanged.

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But perhaps now there is good reason to revisit and refresh marketing’s Four Ps: the emergence of “applications” or “apps” as a new means for organizations to acquire, retain or otherwise engage customers and prospects.

What are “Apps”?

An app is a small, self-contained computer program that provides value or engagement to a mass or targeted audience in a community, marketplace or platform.  Think of Scrabulous for Facebook; WeatherBug for the iPhone; NBC’s Saturday Night Live widgets; or the Wall Street Journal’s reader for the Blackberry.  Apps are commonly grouped via their method of distribution and/or platform:

  • Mobile apps: Designed to leverage the unique characteristics of mobile audiences and smartphones, such as the need for location-based information or lightweight, portable versions of larger, more complex services such as Salesforce.com
  • Community- or platform-based apps: Those that are developed exclusively for and can only be used on a particular site such as Facebook; and
  • Widgets: Portable apps that can reside on multiple third party sites and blogs.

The App explosion

The proliferation in the use of apps by large and small businesses, as well as non-profit and government organizations is well-documented.  Apps have been developed by brands of all stripes as standalone marketing tools or to target fast-growing, communities such as Facebook (350,000 apps used by more than 70% of Facebook’s 250 million users1) or the iPhone (65,000 apps available; 1 billion downloads in first 9 months2).

And due to their ability to achieve low-cost global or geographically-targeted distribution; their relatively inexpensive development; and rapid time to market-as well as their virtually unlimited potential for creating unique and valuable user experiences-apps have only begin to reach their potential as a new category of marketing tool.

Let’s examine the explosion of one type of app: mobile.  The transformation of the mobile web landscape is reminiscent of the original trajectory of the World Wide Web.  Very quickly, the consensus shifted from “Why does my company need a Web site?” to “Why don’t we have a Web site yet?”  That shift was caused by the reduced cost of developing sites, their practical and proven use in engaging customers, the increase in available bandwidth; and technological advances that helped organizations deliver more useful and relevant user experiences.

The same phenomenon is occurring today with mobile apps: A recent New York Times article reports that nearly half (48 percent) of phone users shop for apps more than once a week and about the same number (49 percent) report using apps on their phone for more than 30 minutes a day; the cost of developing mobile apps has dropped dramatically; and technological improvements are enabling more speed and a better user experience.

 

How do “apps” relate to Marketing’s Four Ps? 

Apps can deliver some portion of the product experience; promote the brand; place themselves wherever customers are; and/or be priced to stimulate trial or engagement.  But while “apps” combine elements of each of the Four Ps, they’re neither fish nor fowl–they don’t neatly fit into any one category.

In other words, apps are not products, promotions, channels or pricing strategies.  But an app can have some or all of these elements.  Apps are…well, they’re apps.  Simply put, apps have become a box you check in your marketing plan, right next to the other Four Ps.  It’s hard to imagine a new brand launch, Hollywood film, ad campaign or even a fundraising push occurring without the question being asked, “Should we develop a mobile or Facebook app for this?”

Let us know what you think: Do apps deserve their own slot in the marketing mix pantheon, right alongside the traditional Four Ps?  Please join the discussion in the ‘comments’ section at the bottom of the following page: http://www.mobomo.com/blog/is-it-time-to-add-apps-to-marketing-4-P-s

1   Source: Facebook

2   Source: Apple

About the Authors

Barg Upender, Founder and CEO of Mobomo, LLC

Barg is the CEO & co-founder of Mobomo, a leading mobile application development company focused on developing applications for smart phones in the consumer and enterprise markets. Mobomo has deep expertise in Apple iPhone, Google Andoroid, Palm Pre, RIM Blackberry, Windows Mobile, and Symbian OS. Barg is a serial entrepreneur and technologist with 20 years of experience in commercial software product development. Barg was founding partner of web development firm Intridea and he founded and sold Concentric Methods, a biomedical software development company.  In 2009 Barg was named by Washingtonian Magazine to its list of Washington, DC’s Top 100 Tech Titans.

Bob London, President of London, Ink

Bob London is president and founder of London, Ink, a marketing and communications consulting firm that helps organizations define and prioritize their products and services based on what the market wants – or doesn’t want – to buy. In pioneering the Virtual VP of Marketing concept, Bob works with established and early-stage companies who aren’t ready for the cost and commitment of a full-time marketing executive to assess their market opportunity, determine the strategic options and develop a practical go-to-market plan.  Bob’s work and writing has been profiled or covered by the Wall Street Journal, Washington Post, Miami Herald, USA Today and Marketing News, the AMA’s flagship magazine, and he recently spoke at Network Solutions’ Unintentional Entrepreneur series. For more information, please visit www.londonink.com.

How to Blame Your Predecessor (Or the art of throwing the previous regime under the bus.)

Monday, June 22nd, 2009

How to Blame Your Predecessor

(Or the art of throwing the previous regime under the bus.)

By Bob London

We all know about the so-called honeymoon period in business: the time at the beginning of a new job when an executive can sit back and absorb and assess the way things work, who the power players are and where the bodies are buried–without being expected to make any great decisions or pronouncements. It’s a no-fault grace period which can last as long as several months depending on the role and company.

But there’s another less-talked about phase executives can leverage to their advantage: the Blame Window.  This is the period during which you can hold your predecessor responsible for the challenges you are now facing.

One might naturally ask, as I did, how long after you’ve assumed a new role can you blame your predecessor?  And how would one go about throwing him or her under the bus?

My research yielded no credible answers to these questions, so I developed the following handy formula (Fig. 1) to help executives calculate their available Blame Window:

blame-formula2.jpg

Here is a fictitious example to show how the formula works.  Let’s say Bill S. takes over as CFO of a venture-backed start-up which has already raised two rounds of funding and is burning $75,000 per month with profitability two years away, soonest. After 6.5 weeks on the job, Bill discovers a serious flaw in the company’s pricing model that requires redoing the model–and therefore the business plan–from scratch. Bill’s predecessor held the CFO post for 2.5 years.

Q: Can Bill blame his predecessor?
A: Absolutely! Using the former CFO’s tenure of 30 months, divided by 2 equals 15, which is then divided by the 6.5 weeks of Bill’s tenure and multiplied by a Problem Magnitude Rating of 5. The result is a Blame Window of 11.4 weeks. Since Bill discovered the error in under seven weeks, he can throw the former CFO right under the old Greyhound.

Caution: this formula can be dangerous if not used judiciously.  Here are some important tips to remember:

First, make sure you get the math right. There is nothing more embarrassing than miscalculating the Blame Window and having the whole situation blow up in your face.  Set some reminders in Outlook 90, 60, 30 and 7 days prior to the expiration of the Blame Window so you will know when to stop blaming your predecessor.

Second, do your homework before you start laying on the criticism. Was your predecessor revered or scorned? Respected or tolerated?  Make sure to get these and other data points before you start spraying around accusations.  The last thing you want to do is tear into someone who is a company legend or, worse, someone who is deceased.

Third, make sure to select the right way of broaching the subject with your superiors. Here are some preambles to get you started:

  • Jocular: “Gee, if I’d known all this before I would have asked for a lot more money, ha-ha-ha!”
  • Nothing Personal, Just Business: “I’m sure <name of predecessor> was a good guy, but…”
  • Delicate but Direct: “I don’t want to cast aspersions on anyone, but now that I’ve gotten my feet wet…”
  • Mildly Annoyed: “I have to tell you I’m not sure what I’ve gotten myself into here…”
  • Threatening: “If you think I’m going to take the fall for any of this, you can just find yourself another CFO.”

Is the Blog Replacing the Tombstone in Investment Banking?

Thursday, June 18th, 2009

Is the Blog Replacing the Tombstone?

(Why Would Investment Bankers Embrace Social Media During a Downturn?)

By Brad Fleisher, Managing Director, Focus Enterprises

The recession has hit nearly all industries across the economy and investment banking, leading the pack, has certainly not escaped the grief. What used to be the largest and most profitable group of investment banks on Wall Street, commonly referred to as the bulge bracket,  is now the busted bracket, consisting of just two bank holding companies – Goldman Sachs and Morgan Stanley.fleisher-copy.jpg

Although the consensus among mainstream economists is that we’re in the trough and will see positive growth in Q1-2009, albeit probably mild, M&A (a lagging indicator)  is still weak because of ongoing discrepancies in middle market valuations Buyers are fishing for distressed deals, and sellers still have the misconception that an offer should start at 8x EBITDA (and be increased for average performance) rather than 5x, which is the long-term, broad economy historical average.

Taking a page from Rahm Emanuel’s book, and not wanting to waste a good crisis, a few partners and I took advantage of the slow down to re-think and execute a new business strategy. We’re seeking to capitalize on three long term trends in the economy.

Social Media Marketing v. Traditional Media Marketing. While there is still no more effective way to reach 90 million potential customers in 30 seconds than through a Super Bowl advertisement, there is no better way to communicate an esoteric point on intellectual property valuation to 140 professionals who are seeking this information than through LinkedIn, Facebook or Twitter.  You don’t have to “tweet” every hour to take advantage of social networks. And the trend has just begun. Social networks are becoming platforms to distribute customized services to highly fragmented communities rather than just a vehicle for information exchange.

Applying these trends to investment banking, the hypothesis for our practice group at Focus is that we can build our brand and grow our business quicker by leveraging the Internet and social media than through placing traditional tombstone advertisements in industry magazines and attending industry and networking meetings.

That’s why, earlier this year we launched Intangible Insights (www.intangibleinsights.com), which is our online Community of Practice where we blog, podcast, conduct surveys, publish research, and otherwise communicate with and expand our target market.  We’re even discussing strategies for streaming video to micro-niche audiences through a branded Internet TV channel, which may be a number of years out, but is certainly on its way.

Intangible v. Tangible Assets. There currently is an enthusiastic debate within the Intangible Asset professional community whether intangible assets compose “upwards of 80% of listed companies’ values” (according to a Brookings Institute report), or just under 50%.  For us, the point is this: Intangible property accounts for a significant amount of a company’s valuation.

This is a long term trend, if not a permanent change,that will accelerate in the post-recession economy as developing countries use labor advantages and decreasing communication costs to offshore commoditized tasks, both manufacturing and informational.  In order to compete, the U.S. will have to enhance its intangible asset capabilities through R&D, workforce productivity, distribution networks, and stretch its tangible resources, which will further diminish the reliance and value of hard assets

Intangible assets compose the largest share of value, by far, in Internet-reliant companies. Of course, there is significant value in the intellectual property assets of the knowledge economy company — the patents, copyrights trademarks, and trade secrets — but the real value resides at the next layer, in the methodologies that convert the intangible assets into revenue — culturally-ingrained process to attract and retain talent, strategic measurement and execution processes, brands, databases, social networks. Our group is working on a valuation rating system for these intangible assets so our clients can better understand the intrinsic value of their company and their acquisition targets. Just identifying and analyzing these assets, not to mention exploiting them, will help our clients with post-transaction integration plans or accelerated growth, which is the arbiter of a successful corporate transaction.

Generalist vs. Specialist.  Since its inception in 1982, FOCUS Bankers has been a middle market, generalist investment bank and has long debated the generalist v. specialist strategy. There are benefits and drawbacks to each, but it’s difficult to toe the middle line.  During my five year tenure at the firm, I’ve worked on deals in industries ranging from highly-engineered manufactured products, transportation and logistics, and electronic parts distribution to the information industries, including software, Internet, IT, and digital media, which is where most of my career experience has been.

The recession gave us the opportunity to transition into one carefully defined market: the Internet-Reliant Industry with a focus on intangible assets, and start a practice group within the firm. The key was to define the space large enough to have an active and growing marketplace, but small enough to have end-to-end domain expertise. That it’s highly dynamic, indispensable to information industries, full of cutting-edge growth opportunities, and just a lot of fun, doesn’t hurt our commitment.

The silver lining in this recession for us is that we took the opportunity for introspection and execution. Our strategy is fluid, but our practice group has staked its future on these trends, which we believe will shape future markets and US competitiveness.

About Brad Fleisher

Brad Fleisher is a Managing Director at FOCUS Investment Banking in Washington, DC and publisher of Intangible Insights. Brad is an experienced investment banker, entrepreneur and attorney with over 15 years M&A, corporate finance, and business development and advisory experience in the Internet, software & information technology, media, and education industries. Contact Brad at Brad.Fleisher@focusbankers.com.

London, Ink Sponsoring ‘Government 2.0 Camp’

Wednesday, February 25th, 2009

London, Ink is proud to sponsor an exciting event on March 27 – 28: Government 2.0 Camp (http://gov20camp.eventbrite.com/).  Here’s a brief description of the event and the “camp” concept:

What is Government 2.0 Camp?

Government 2.0 Camp is the unconference about using social technologies (aka web 2.0/social media tools) to create a more effective, efficient and collaborative U.S. government on all levels (local, state and federal).

Government 2.0 Camp will bring together the leading thinkers from government, academia and industry to share Government 2.0 initiatives that are already in process and collaborate about Government 2.0 ideas that are currently just visions.

There is also a wiki for the event where attendees and other can discuss topics and other themes: http://www.barcamp.org/Government20Camp

Why is London, Ink sponsoring this event?

  1. I’m very dissatisfied–to the point of taking action–with the lack of efficiency and abundance of waste in government and am a big believer that new Web technologies, Web 2.0 applications and social media/networking applications can help.  Trimming the Federal budget by a quarter of one percent over the next five years could pay for a lot of fixes (long-term) to our educational system or seed the nascent but promising field of alternative energy.
  2. I fully support transparency in government, particularly government spending–it’s our money after all–and again believe that Web 2.0 technologies and social media/networking apps can enable this.
  3. I believe the Gov 2.0 arena will yield good business opportunities for London, Ink, long-term.
  4. Sounds like a great event!  (I like the participatory BarCamp approach.)

Hope to see you there.

London, Ink announces major “green” initiative: changes logo color.

Saturday, February 7th, 2009

For Immediate Release

FEBRUARY 7, 2009–POTOMAC, MD  London, Ink, a full-service marketing and communications consulting firm based outside of Washington, DC, announced today a major initiative intended to demonstrate its commitment to ‘green’ practices that are highly visible and high impact.  Effective immediately, the letter “k” at the end of the London, Ink logo will change to a compelling shade of green from the original basic black.

“London, Ink didn’t just want to jump on the green bandwagon and announce another green initiative,” said London, Ink president Bob London, who is also known as the DC region’s Virtual VP of Marketing for providing marketing expertise on demand.  “Changing the letter ‘k’ in our logo to green represents a major commitment, as it is the letter most people focus on since they are expecting a ‘c’ after the ‘In.’”

Old Logo:

londonink-logo-copy.jpg

New Logo:

londonink-green-logo-copy.jpg

Taking this initiative a step further, London, Ink is issuing a challenge to other Washington, DC area marketing, communications, PR and design firms to make similar commitments towards ‘greening’ their businesses.

Continued Bob London, “I’d like to see some of the more traditional service providers, including ad agencies, public relations firms, Web design and digital marketing agencies follow London, Ink’s lead.  After all, there’s always room for each of us to be ‘greener.’  Take it from me, it feels great doing something good,”

About London, Ink

London, Ink is a full-service marketing and communications consulting firm based just outside of Washington, DC.  London, Ink’s unique Virtual VP of Marketing model differs from other traditional marketing and communications service providers such as ad agencies, PR firms and Web design firms in that (a) the client receives independent guidance on when and how to prioritize, execute and measure a wide range of marketing initiatives, from PR to SEO to lead generation to channel marketing; and (b) all services are provided on an on-demand basis, providing clients with budget predictability and flexibility.

London, Ink’s low overhead, client-focused model eliminates the common conflicts between agencies’ profitability goals and creative philosophies versus the client’s requirements. Please visit www.londonink.com for more information or contact London, Ink president Bob London at info@londonk.com or +1 240.994.7644.

Research: Small biz use of social networks will double in a year.

Thursday, January 8th, 2009

Great info from destinationCRM.com and supports why companies should consider solutions like e.SSENTIALS from London, Ink, a fixed-price bundle of online/social marketing programs.  See e.ssentials.net for more info.

Given the state of the economy, Lamba writes that social networking is a relatively low cost solution that could help in fostering, “steady communication with existing partners, and clients as well as incubating new relationships” — a function both desired by consumers networking with friends and with employees in the workplace. The aforementioned IDC social networking survey, in fact, indicates that the majority of social networking users list communication as their number one reason for usage of such sites.

http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=51944

London, Ink Previews Latest “Executive Perspectives” E-Newsletter Here: http://tinyurl.com/62h83p.

Saturday, November 1st, 2008

London, Ink Previews Latest “Executive Perspectives” E-Newsletter Here: http://tinyurl.com/62h83p.

From LinkedIn Answers: “Improving B2B marketing results”

Monday, October 6th, 2008

 

Question on LinkedIn Answers: “What should a B2B marketing department do to improve the results it’s generating?”

http://www.linkedin.com/answers?viewQuestion=&questionID=336562&askerID=9584467&browseIdx=0&sik=&report.success=vfLh7ZiQxNtkwQoO3efsNN1zAgQ8WXmCT24lKBBmlHq_pfcN7JydQUoVP_zdv4b8

Response from Bob London:

Great question–which begs several precursors: (a) what are the goals? (b) how are “results” defined? (c) what measurement tools are in place today?

Probably safe to assume a B2B marketing department is charged with generating demand (leads) and in many cases educating/priming the market while positioning the company as a thought leader.

Here are some ways in which a B2B marketing department can improve results and not get lost in the characterization that “we’re not sure what marketing does relative to the business.”

*Philosophical/Management*

  • Commit to the challenge of contributing ROI for the overall marketing budget–so that the department pays for itself at least 15 – 20 times over each year.
  • Exert internal marketing leadership–take on the business’s longstanding challenges/dilemmas, whether it’s “why do we churn customers?” or “why don’t we know which marketing programs work and which don’t? or “where is our most profitable 3-year growth going to come from?”
  • Improve accountability–measure everything that moves (and everything that doesn’t for that matter). Every weekly update should include a review of 30 days previous results and forward projections. Integrate all systems (CRM, marketing automation, accounting) that will provide an end to end view of the data.
  • Assume a budget of zero (regardless of how uncomfortable this may feel)–then implement programs in order of priority and results. This will force you to orient the marketing budget and department around the company’s goals.
  • Listen to the rest of the organization–don’t bump heads with it.

*Tactical Suggestions*

  • Devote/redirect as much budget as possible towards lower cost, online lead gen and thought leadership initiatives. For each business challenge, ask the question: how can we address this via online strategies and channels vs. traditional. This will make the entire budget work harder on a dollar for dollar basis since it will be easier to track results.
  • Every B2B marketer should use Google AdWords; at least do a significant test using .05% of your total annual marketing budget. Do not run a generic ad pointing to your home page; rather offer a white paper or other valuable subject matter content, and point the ad to a specific landing page dedicated to that offer.
  • Optimize your site content so that it shows up in targeted searches for whatever you are marketing.
  • Make sure you are using some form of prospecting/hunting to bridge the gap between lead gen programs and sales. Prospecting (i.e. outsourced or in-house telemarketing) serves as a lower cost way to qualify leads as well as gather market data on prospect hot buttons and what competitors/ substitutes/alternatives your prospects are using.
  • Implement a simple but formal prospect nurture process whereby you treat every inbound inquiry as a long-term suspect and stay in touch via e-newsletters, white paper offers and webinars.
  • Have an intern or staffer collect all stray business cards that have not been entered into the marketing database and enter them as part of your nurture process.
  • Have an intern or staffer mine LinkedIn for prospect names using company names and job titles. Relevant contacts should be fed into an outbound teleprospecting process to qualify; interested contacts should then be added to the nurture process.
  • Add a “living” FAQ section to your site and regularly publish your answers to client/customer questions. Your answers will invariably include relevant keywords that can bolster your natural/organic page rankings on Google, et al. Also, we all tend to get the same questions from multiple people, so rather than rewriting the answer each time or searching your hard drive, just send the link to your blog/site where your answer already resides.

Hope this proves helpful!

Best regards,
- Bob London

Bob London
President
London, Ink
On Target. On Site. On Demand.
www.londonink.com