Archive for the ‘London, Ink Client Testimonials’ Category

Is the Blog Replacing the Tombstone in Investment Banking?

Thursday, June 18th, 2009

Is the Blog Replacing the Tombstone?

(Why Would Investment Bankers Embrace Social Media During a Downturn?)

By Brad Fleisher, Managing Director, Focus Enterprises

The recession has hit nearly all industries across the economy and investment banking, leading the pack, has certainly not escaped the grief. What used to be the largest and most profitable group of investment banks on Wall Street, commonly referred to as the bulge bracket,  is now the busted bracket, consisting of just two bank holding companies – Goldman Sachs and Morgan Stanley.fleisher-copy.jpg

Although the consensus among mainstream economists is that we’re in the trough and will see positive growth in Q1-2009, albeit probably mild, M&A (a lagging indicator)  is still weak because of ongoing discrepancies in middle market valuations Buyers are fishing for distressed deals, and sellers still have the misconception that an offer should start at 8x EBITDA (and be increased for average performance) rather than 5x, which is the long-term, broad economy historical average.

Taking a page from Rahm Emanuel’s book, and not wanting to waste a good crisis, a few partners and I took advantage of the slow down to re-think and execute a new business strategy. We’re seeking to capitalize on three long term trends in the economy.

Social Media Marketing v. Traditional Media Marketing. While there is still no more effective way to reach 90 million potential customers in 30 seconds than through a Super Bowl advertisement, there is no better way to communicate an esoteric point on intellectual property valuation to 140 professionals who are seeking this information than through LinkedIn, Facebook or Twitter.  You don’t have to “tweet” every hour to take advantage of social networks. And the trend has just begun. Social networks are becoming platforms to distribute customized services to highly fragmented communities rather than just a vehicle for information exchange.

Applying these trends to investment banking, the hypothesis for our practice group at Focus is that we can build our brand and grow our business quicker by leveraging the Internet and social media than through placing traditional tombstone advertisements in industry magazines and attending industry and networking meetings.

That’s why, earlier this year we launched Intangible Insights (www.intangibleinsights.com), which is our online Community of Practice where we blog, podcast, conduct surveys, publish research, and otherwise communicate with and expand our target market.  We’re even discussing strategies for streaming video to micro-niche audiences through a branded Internet TV channel, which may be a number of years out, but is certainly on its way.

Intangible v. Tangible Assets. There currently is an enthusiastic debate within the Intangible Asset professional community whether intangible assets compose “upwards of 80% of listed companies’ values” (according to a Brookings Institute report), or just under 50%.  For us, the point is this: Intangible property accounts for a significant amount of a company’s valuation.

This is a long term trend, if not a permanent change,that will accelerate in the post-recession economy as developing countries use labor advantages and decreasing communication costs to offshore commoditized tasks, both manufacturing and informational.  In order to compete, the U.S. will have to enhance its intangible asset capabilities through R&D, workforce productivity, distribution networks, and stretch its tangible resources, which will further diminish the reliance and value of hard assets

Intangible assets compose the largest share of value, by far, in Internet-reliant companies. Of course, there is significant value in the intellectual property assets of the knowledge economy company — the patents, copyrights trademarks, and trade secrets — but the real value resides at the next layer, in the methodologies that convert the intangible assets into revenue — culturally-ingrained process to attract and retain talent, strategic measurement and execution processes, brands, databases, social networks. Our group is working on a valuation rating system for these intangible assets so our clients can better understand the intrinsic value of their company and their acquisition targets. Just identifying and analyzing these assets, not to mention exploiting them, will help our clients with post-transaction integration plans or accelerated growth, which is the arbiter of a successful corporate transaction.

Generalist vs. Specialist.  Since its inception in 1982, FOCUS Bankers has been a middle market, generalist investment bank and has long debated the generalist v. specialist strategy. There are benefits and drawbacks to each, but it’s difficult to toe the middle line.  During my five year tenure at the firm, I’ve worked on deals in industries ranging from highly-engineered manufactured products, transportation and logistics, and electronic parts distribution to the information industries, including software, Internet, IT, and digital media, which is where most of my career experience has been.

The recession gave us the opportunity to transition into one carefully defined market: the Internet-Reliant Industry with a focus on intangible assets, and start a practice group within the firm. The key was to define the space large enough to have an active and growing marketplace, but small enough to have end-to-end domain expertise. That it’s highly dynamic, indispensable to information industries, full of cutting-edge growth opportunities, and just a lot of fun, doesn’t hurt our commitment.

The silver lining in this recession for us is that we took the opportunity for introspection and execution. Our strategy is fluid, but our practice group has staked its future on these trends, which we believe will shape future markets and US competitiveness.

About Brad Fleisher

Brad Fleisher is a Managing Director at FOCUS Investment Banking in Washington, DC and publisher of Intangible Insights. Brad is an experienced investment banker, entrepreneur and attorney with over 15 years M&A, corporate finance, and business development and advisory experience in the Internet, software & information technology, media, and education industries. Contact Brad at Brad.Fleisher@focusbankers.com.

“The Marketing MRI,” by David Frankil, President of NAFCU Services Corp.

Monday, November 10th, 2008

  An Inside-Out Branding Guest Post by David Frankil, President of NAFCU Services Corp. (bio)

About NAFCU Services

The National Association of Federal Credit Unions (NAFCU) represents approximately 800 Federal credit unions. NAFCU Services Corporation is the for-profit, independent subsidiary of NAFCU that works with leading companies including American Express, Securian, Deluxe, Affinion and others, that provide services that help credit unions increase efficiency and productivity in areas such as member retention and acquisition, information security, new products and services and investment advisory services.

Background

NAFCU Services has 28 ‘Preferred Partners,’ including American Express, NCR and SAS Institute, that are focused on financial services in general and credit unions in particular. Program participation requires a fee from Partners, and they have a choice of levels (Bronze, Silver, Gold and Platinum) with fees and activities scaled proportionately. All profits from NAFCU Services go to the parent association to support their programs.

 

When I became President of NAFCU Services in July, 2006, it was being run as a typical trade association affinity program, which is to say it was (essentially) a mechanism for giving select vendors an opportunity to support NAFCU programs . In exchange Partners received the right to use a logo, great space at the annual trade show, some networking opportunities with Board Members, and that’s about it – best of luck with sales and marketing. Clearly not a balancing of value from the vendor perspective, and a major reason why many of these programs have high turnover rates and lagging revenues.

 

Priority One: Create a Solutions Mindset

Turning the program around required a shift in philosophy and strategy to a solutions mindset, making it more effective for all parties involved. The goal: positioning our Partners as thought leaders in their respective areas and leveraging marketing activities to open dialogue and create relationships with prospects.

 

So the first and foremost responsibility is for NAFCU Services to understand the challenges faced by credit unions every day for growth and productivity. Where is the next round of profitable revenue coming from, how to cross-sell and up-sell Members, how to attract new Members, and so on. And how to run operations more efficiently, more effectively, more securely, at lower cost, etc.

 

The Marketing MRI

We call the process of understanding and pinpointing credit unions’ challenges—from their point of view—the Marketing MRI.  This involves in depth interviews with credit union executives, fine tuned with “The Marketing MRI” gets you inside the head of your target audience.surveys and of course ongoing discussions with our board.  Most importantly we synthesize what we’re hearing and learning based on our experience in the marketplace. 

 

Once we understand credit unions’ challenges in a particular area—say member retention, we look for a solution from within our current roster of Preferred Partners. If not, then we look to recruit a top quality, market leader to join the program, following a competitive RFP process that includes an evaluation by an Advisory Committee of credit union executives.

 

At that point, we have credit unions A, B, C perhaps even through credit union Z that need a solution, and Preferred Partner B that has one. Here’s where that Marketing MRI comes in again.  Sharing what we know about the needs of the credit unions with the Preferred Partners, we help distill the partner’s value proposition to a laser beam, and then – call it multi-modal or multi-channel marketing – using all the tools at our disposal to communicate the value proposition and establish thought leadership for the Partner.

 

Many trade associations have the first part of this equation, a Preferred Partner-type program with the association’s stamp of approval. What differentiates NAFCU Services is the second part, where we (in essence) become a marketing consulting services firm for our Partners, generating webcasts, podcasts, articles, speaking opportunities, direct marketing initiatives, recommendation letters, credits for advertising and sponsorship, and much more. So from a Partner perspective, the value equation (investment in the program versus value received) is much more attractive.

 

Results

Since I joined NAFCU Services in July, 2006, we have grown revenue by 14%,  15%, and this year an expected 33%. We’ve significantly upsized deal size, and more important, have made our existing relationships far more effective. Key to the success has been instilling that solutions mindset throughout our partners’ marketing and sales teams by developing and leveraging the Marketing MRI approach.

See related post: David Frankil on London, Ink

 

David Frankil, President of NAFCU Services Corp., on London, Ink

Monday, November 10th, 2008

David Frankil on London, Ink

Many trade associations have Preferred Partner-type programs in which the partner receives the association’s stamp of approval and pays for the right to display the logo. 

What differentiates NAFCU Services is the second part, where we (in essence) become a marketing consulting services firm for our Partners, generating webcasts, podcasts, articles, speaking opportunities, direct marketing initiatives, recommendation letters, credits for advertising and sponsorship, and much more. So from a Partner perspective, the value equation (investment in the program versus value received) is much more attractive.

Given that there are so many moving parts in our business model – our aggressive marketing mindset means that Partners are involved in numerous initiatives throughout the year – planning is essential to maximize results. 

So we brought London Ink in to create individual strategic marketing plans in partnership with our higher level Partners, i.e., looking at each partner’s value proposition and target audience, honing it to a very fine point, then mapping those against the available marketing tools and channels, from PR to print ads to webcasts and podcasts.   This plan becomes the roadmap for how partners can maximize the value of their investment in NAFCU Services. 

One of the lessons of this process has been that the development of a strategic marketing plan helps every partner be more effective, whether they are one of the largest players in financial services markets, or an up-and-coming technology innovator.  This is a testament to the value brought to the table by London, Ink.  In fact, we have added the “London Plans” as an explicit benefit of coming in at a higher level in our Program.

Bob London has delivered marketing plans for more than 15 NAFCU Services partners—each with a finely tuned format (which we now use internally as our standard marketing planning template!) and insights we might not have had without his independent, objective point of view.  Bob has helped NAFCU Services deliver real value in terms of our partners’ results and their satisfaction with the NAFCU Services Preferred Partner Program.  Bob’s presentations at our annual partner conferences on topics such as leveraging Web 2.0 and his Inside-Out Branding have also been practical and thought-provoking.

See related post: David Frankil on “The Marketing MRI.”

London, Ink Previews Latest “Executive Perspectives” E-Newsletter Here: http://tinyurl.com/62h83p.

Saturday, November 1st, 2008

London, Ink Previews Latest “Executive Perspectives” E-Newsletter Here: http://tinyurl.com/62h83p.

A 45%+ open rate? 279 more reasons to develop a house list and leverage the heck out of it.

Monday, May 12th, 2008

Some of you may have seen the first edition of Executive Perspectives (http://app.e2ma.net/campaign/22f58b4e16a0899b96a7db638d61ac1f), London, Ink’s electronic publication featuring first person essays from CXOs on various themes.

I know at least 279 people on the London, Ink house list opened the email–that’s a whopping 45%+ open rate. (The actual number of viewers is typically higher since the official open rate often doesn’t include those who viewed the message in their webmail.)

I expected a good open rate since this is a list of business contacts I have cultivated over the yearsExecutive Perspectives Results (V1) and pruned accordingly (removing members of my softball team, PTA members, etc.). But 45% was a very pleasant surprise.

It is good reminder to any business or non-profit that the best source of business is your house list; and if you don’t already have one, you need to develop it quickly. Pull together your existing customers, inbound leads, those business cards collecting in desk drawers and put them into a spreadsheet or, better yet, a CRM system. Categorize them by contact type and where they are in the lifecycle.

Then develop one or two pieces of interesting content and send it to your list via one of the many email marketing service providers (I use and recommend MyEmma.) The goal should be to segment this program by sending content that appeals to each contact type.

If all this sounds awfully basic, then why doesn’t every organization have a house list and market to it regularly?

Also, in addition to the 45% open rate, I received several direct email replies from prospects who had been “stuck” at various stages in the pipeline for various reasons. All told, as of this writing the first edition of Executive Perspectives resulted in three new proposals valued well into the six figures.

I’ll keep you posted on the results after the 2nd edition of Executive Perspectives.

 

Bob London is president of London, Ink, a Maryland-based marketing and communications consulting firm, and serves as a Virtual VP of Marketing for growth stage companies that need an injection of marketing experience and leadership to drive key initiatives and results.

ServerVault CEO John Kraft on London, Ink LLC

Friday, January 25th, 2008

 

We talked to several larger, more traditional marketing firms before electing to go with London, Ink. The first thing that struck me about Bob’s approach were the following questions he asked me and our team during our first “get to know you” meeting:

 

  • “Why do you think you’re ready to invest in marketing?”
  • “Do you already have a marketing strategy (i.e. do you know what you don’t know?)”
  • “If you hire a traditional agency, who internally is going to manage them?”

So here’s someone who makes a living helping companies develop marketing strategy and manage marketing execution, but rather than focusing on tactics like radio, print, web, Bob started by getting us to look at our motives. In other words, spending a dollar on traditional marketing meant not investing that dollar on, say product development, support, or an additional sales person.

 

That approach helped build trust right from the start of our relationship. And the question about who within ServerVault would manage a traditional agency, if we went in that direction, was poignant. We needed a resource that could span marketing strategy to planning to execution, including program development and management and creative services.

 

A year later we remain convinced we made the right choice with London, Ink. Bob’s “virtual vp of marketing” model plus London, Ink’s agency-style capabilities, is the right combination for a growth-stage company like ServerVault.

 

Learn more about London, Ink at www.londonink.com.

 

Bob London is president of London, Ink, a Maryland-based marketing and communications consulting firm, and serves as a Virtual VP of Marketing for growth stage companies that need an injection of marketing experience and leadership to drive key initiatives and results.

London, Ink Develops Award-Winning, 3-Year Direct Mail Program for McKinley Marketing Partners

Monday, January 30th, 2006

COMPANY PROFILE: McKinley Marketing Partners, Inc.

Leading National Provider of Interim Marketing ManagersSM to Fortune 2000 companies.

SITUATION:

McKinley’s crack business development/sales managers are responsible for the target businesses in their respective geographic territories.

To raise awareness among the target audience prior to follow up calls by the sales team, McKinley has been doing a successful quarterly direct mail campaign.

SOLUTION:

For 2005 we took a step back and spoke to prospects about how they make decisions regarding interim marketing resources.

We found that, since their needs are event-driven (new launch, key manager on maternity leave), McKinley needed to increase mindshare, thus increasing the odds that they will contact the prospect when the need is active.

Since the business development managers cannot physically call each prospect every month, London, Ink recommended increasing the frequency of direct mail from four to ten per year.

Additionally while awareness of McKinley’s overall value proposition was high, there are many benefits that were not as well known. The increased frequency of mailings was an opportunity to showcase different key benefits and support points.

RESULTS:

The increased frequency of the direct mail campaign has been a better fit for the McKinley sales team, since they no longer have to contact each mailed prospect each quarter. The mailings do the work for them by keeping the McKinley name and benefits in front of the prospects.

Bob London is president of London, Ink, a Maryland-based marketing and communications consulting firm, and serves as a Virtual VP of Marketing for growth stage companies that need an injection of marketing experience and leadership to drive key initiatives and results.

London, Ink Serves as Virtual VP of Marketing for Leading U.S. Underwriter

Monday, January 30th, 2006

COMPANY PROFILE: Media/Professional Insurance
Leading national underwriter of media, professional and cyber liability since 1979. A division of AON Corporation.

SITUATION:

For 25 years Media/Professional Insurance (MPI) has been a pioneer and innovator in underwriting media liability insurance for many of the country’s leading media companies. MPI has leveraged its leadership position in media liability into two other very successful businesses: Cyber Liability and Professional/Specialty Liability.

The company’s new CEO and his leadership team faced a series of challenges in adjusting sales and marketing operations to market expectations, specifically among its key distribution channels.

MPI also needed to enhance its positioning and messaging to the market to reinforce and extend its leadership position.

SOLUTION:

With the CEO, London, Ink defined a Phase I in which a situation analysis and marketing plan would be delivered. This analysis and plan became the company’s road map to enhancing market performance via a number of high priority initiatives.

Bob London serves as the company’s Virtual VP of Marketing and leads or supports several critical programs, including:

  • Restructuring the way MPI manages its main distribution channel;
  • Working with its marketing partners to drive awareness and new business; and
  • Developing the company’s marketing and sales support materials with an upgraded positioning and messaging.

RESULTS:

MPI’s CEO has reported that, due in large part to the new situation analysis and marketing plan, the company has become more focused on its new mission and has successfully reshaped its priorities. As a result MPI now views marketing as a pro-active, value-added function.

As a result, the bottom line is that MPI’s new business numbers—which account for approximately half of its annual revenue—have already shown significant upward movement.

London, Ink is now developing a Phase II marketing plan to build on the current momentum by developing several key marketing awareness, acquisition and retention programs.

Bob London is president of London, Ink, a Maryland-based marketing and communications consulting firm, and serves as a Virtual VP of Marketing for growth stage companies that need an injection of marketing experience and leadership to drive key initiatives and results.

Microsoft.com Features London, Ink Case Study: “Dos and don’ts in search-engine marketing.”

Sunday, January 30th, 2005

See the PDF at http://www.londonink.com/pdfs/search%20engine%20article%20quoting%20BL.pdf

MAP ROI: Integrated Capture Management for Government Contractors

Sunday, January 30th, 2005

COMPANY PROFILE: MAP ROI Systems, Inc.
(Now Synchris, Inc.)

Emerging leader in government business development and capture management solutions.

SITUATION:

MAP ROI is a Sterling, Virginia-based company that has developed G-Force, the first end-to-end system for identifying, qualifying, proposing and managing Government business.

SOLUTION:

I was introduced to MAP ROI’s founder and CEO, Christopher Stahl, by one of his key advisors, a very senior public relations executive in the mid-Atlantic region. At the time this self-funded company was considering hiring a Vice President of Marketing, but the advisor recommended Mr. Stahl discuss the Virtual VP of Marketing concept with London, Ink.
Upon meeting with Mr. Stahl, it was apparent that MAP ROI needed help prioritizing and executing some of the key marketing initiatives that had been lagging.
The initial priorities were to:

  • Determine the company’s ideal go-to-market positioning and messaging;
  • Incorporate the positioning/messaging in the company’s first corporate Web site;
  • Develop sales support materials that reflected the company’s value proposition and key benefits; and
  • Perhaps most importantly, reduce the CEO’s day-to-day involvement in marketing planning and execution.

RESULTS:

London, Ink first designed the company’s first corporate Web site and sales literature, including entirely new messaging that delivered the company’s value proposition and key benefits.

Based on the success of these projects, Bob London was then retained as Virtual VP of Marketing to lead the company’s key marketing initiatives, manage its existing staff and drive day to day progress on all branding, partner marketing and infrastructure such as the sales and lead generation process.