Archive for the ‘London, Ink News’ Category

Veteran marketer and entrepreneur Chris Jacobs joins London, Ink consulting team

Friday, September 25th, 2009


Veteran marketer and entrepreneur Chris Jacobs joins London, Ink consulting team

 

Potomac, MD – September, 2009, London, Ink, a marketing and communications consulting and services firm headquartered outside of Washington, DC, announced the addition of Christina Jacobs to its team of marketing consultants and project managers to meet the demands of the company’s growing client base.

Jacobs, whose background includes marketing management posts at Chris Jacobs joins London, Ink as marketing consultantNextel, MCI and CoStar Group and AMS, is also co-founder of Girls in the Know, the popular and fast-growing online service that provides subscribers with exclusive offers from premier spas, salons, restaurants, designers and events.

“Chris has been a great addition to the London, Ink team,” said London, Ink founder and President Bob London.  “Not many people combine such deep practical marketing experience and expertise with an entrepreneur’s sense of innovation and resourcefulness.”

Jacobs provides on-demand marketing consulting, project management and implementation for a range of London, Ink clients—which supports the company’s lean, on-demand business model and enables clients to receive top-notch, cost-effective marketing support.

“Working with London, Ink gives me a combination of an interesting and engaging work experience with a high degree of flexibility, schedule-wise,” said Jacobs.  “It’s clear that the on-demand model works for clients as well to help them focus their budgets on the right priorities.”

London, Ink is already known for pioneering the ‘Virtual VP of Marketing’ concept which provides experienced project-based resources on-demand for organizations that need an injection of strategic marketing horsepower,” continued Bob London.  “Having more consultants like Chris means that London, Ink can serve a broader range of client needs with various levels, areas of specialization and price points.”

About London, Ink

 

London, Ink (http://www.londonink.com) is a marketing and communications consulting firm that helps early-stage and established organizations define and prioritize their products, services and marketing initiatives based on what the market needs–or doesn’t need.

 

In pioneering the Virtual VP of Marketing concept, London, Ink president and founder Bob London works with companies who aren’t ready for the cost and commitment of a full-time marketing executive to assess their market opportunity, determine the strategic options and develop a practical go-to-market plan, including market awareness, customer acquisition and retention, prospect “nurture” campaigns and targeted education programs.

 

Bob London has successfully managed marketing initiatives with annual budgets ranging from the $150 million network television launch of MCI Friends & Family (back when network tv really meant something) to under $25,000.  His work and writing has been profiled or covered by the Wall Street Journal, The Washington Post, the Miami Herald, USA Today and Marketing News (the AMA’s flagship magazine).  Bob recently spoke at the nationwide Unintentional Entrepreneur series.

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Wired’s Chris Anderson and Sen. Mark Warner in town–for just $99? Still some tix left.

Thursday, September 24th, 2009

There are still some tickets available to hear Wired mag’s Chris Anderson, Sen. Mark Warner (& yours truly) next week…at the big GrowSmartBiz conference in Washington, DC on 9/29.

Based on the preparations for the event, including the conference calls to prep for our panel discussion on small business marketing and innovation, I can tell this is going to be a top flight event with practical tips and tools for business owners and others.

To register at the special rate of $99, please go to http://bit.ly/hK1IC and register using the code ‘GSBReader’.

Hope to see you there!

Mark Warner to Speak at GrowSmartBiz Conference (don’t forget Wired’s Chris Anderson + yours truly).

Wednesday, September 16th, 2009

The GrowSmartBiz conference on 9/29 just keeps getting better.  Virginia Senator Mark Warner just announced as special keynote.  Warner, Wired’s Chris Anderson, Bob London.  What more could you want?

Click on http://bit.ly/z4If4 to register now.

Virginia Senator Mark R. Warner Will Speak at the GrowSmartBiz Conference

Network Solutions® is pleased to announce Virginia Senator Mark R. Warner as the special keynote for the GrowSmartBiz Conference.

Senator Warner was elected to the U.S. Senate in November 2008, and serves on the Senate’s Banking, Budget, Commerce and Rules committees. He served as Governor of Virginia from 2002-2006 after spending 20 years as a business leader in the high-tech industry. He also is the co-founder of telecommunications firm Nextel Communications, now known as Sprint Nextel (NYSE: S).

“Senator Warner has been a well-known leader in the high-tech industry for more than 20 years,” said Melina Formisano, vice president of marketing at Network Solutions. “He will provide GrowSmartBiz Conference attendees with a unique perspective due to his vast experiences.”

Shockingly breathless coverage of Charlene Li’s “more social engagement = better financial results” report!

Monday, July 27th, 2009
Shockingly breathless coverage of Charlene Li’s “more social engagement = better financial results” report despite incomplete assessment of correlationships.

By Bob London, London, Ink, www.londonink.com

I’m amazed and disappointed at the breathless coverage and even more misguided buzz/spread regarding Charlene Li’s recent report correlating big brands’ “social engagement” with “financial results.”  I am not a research guru but here is my take from the perspective of a business owner and consumer of business media and social media.

At the heart of the issue is that so many readers/bloggers, eager to find proof that social media strategies have an actual return on investment (ROI), have circulated, shared, posted, tweeted about the study as though it proves a causal effect between more engagement and improved financial results.  It does not, IMHO.

But I can understand why people read (or scanned) the report this way, because while Ms. Li did include the disclaimer that there is no causal relationship between more engagement and improved financial results, she certainly positioned that point as an afterthought or aside.  Taken as a whole, the entire report is written and packaged in a way that I find very misleading.

The report states there is no causal relationship; you just have to read it carefully.

The word “causal” appears only three times throughout the original material, and in each case it is used as a disclaimer to indicate that there is not a causal relationship, meaning that more engagement leads to improved financial results.

Note that we are not claiming a causal relationship…

  • On page 7:

While these findings do not necessarily imply a causal relationship…

  • And on page 15:

While (Senior VP of SAP Community Network Mark) Yolton can’t yet prove a measurable causal relationship between customer engagement and the company’s financial performance…

There is some major conclusion jumping going on here.

But looking at context of each excerpt above, Ms. Li jumps to a pretty big conclusion by saying there is a correlationship (ok, I’ll agree that there might be one), but that–and here’s where I take issue–what that correlationship is about.

Ms. Li’s correlationship examples:

Note that we are not claiming a causal relationship (rest of excerpt) but there is clearly a correlation and connection. For example, a company mindset that allows a company to be broadly engage with customers on the whole probably performs better because the company is more focused on companies than the competition.

While these findings do not necessarily imply a causal relationship, (rest of excerpt) they still hold powerful implications. Social media engagement and financial success work together to perpetuate a healthy business cycle: a customer oriented mindset stemming from deep social interaction allows a company to identify and meet customer needs in the marketplace, generating superior profits.

(rest of excerpt) One of the newest channels SAP is using is Twitter.com/saplistens, a channel where SAP invites consumers to “Talk with us. We want to learn.” (Senior VP of SAP Community Network Mark) Yolton emphasized that this reflects the overall culture of the company, one that values the ability to listen well. While Yolton can’t yet prove a measurable causal relationship between customer engagement and the company’s financial performance, (rest of excerpt) he believes there is a correlation. “It’s more like branding— our activities reflect an attitude of the company that is more engaged, a company that values the opinions and viewpoints of the many different voices of customers and suppliers.

This is a surprisingly incomplete consideration of all possible reasons behind any such correlation.  Ms. Li is way to quick to focus exclusively on highly speculative point: engagement indicates customer focus; customer focus is a characteristic of successful companies.  A good research report will examine as many such points as possible and make the case for the one they believe is most accurate.

Many other possible correlations/causes not examined in the report.

But there are many other reasons behind such a correlation.  Here are just a few:

  • Financially successful companies have more profits with which to experiment with social media investments.
  • Because they are financially successful, these companies have the management latitude (i.e. permission) to make these experimental investments.
  • Financially successful companies are more confident about their better balance sheets and income statements and, therefore, more confident putting themselves out into the social media for reactions/response.
  • As pointed out by Ben Kunz in a comment on the Altimeter site, “9 of the 11 companies mentioned as mavens are technology-driven companies, prone to engaging with customers online.  To use them as exemplary case studies may bias the findings.”

There are many other possible types of correlationships, but the point is that when you’re a hammer, every problem looks like a nail.  The source of such a report and those who propagate its findings across the web need to be taken into account as they have reasons to believe the correlation between more social engagement and improved financial success.

Bob London, president of London, Ink, serves as a Virtual VP of Marketing for organizations that need hands-on, interim leadership in marketing strategy, planning and execution.  London, Ink is a full-service, on-demand marketing and communications consulting firm based in the Washington, DC metro area, that develops and implements marketing and communications programs for mid-size and growing businesses and non-profit organizations.  For more on London, Ink please visit www.londonink.com or contact Bob London at 240 994 7644 or info@londonink.com.

Bob London to speak at Network Solutions’ Unintentional Entrepreneur Series on 8/5

Tuesday, July 21st, 2009

Just a reminder about what promises to be an educational and fun event (where I happen to be speaking!) on August 5th.  The event is part of the Unintentional Entrepreneur program which was conceived and is being underwritten by Network Solutions and Outright.com–two companies at the forefront of helping entrepreneurs and small/growing businesses–and is being held at the Johns Hopkins University–Montgomery County Campus.

 

I have the honor of joining another speaker, Shashi Bellamkonda, who is an expert on helping entrepreneurs and small businesses use technology for marketing, communications and overall productivity.  Shashi was also recently named to Washingtonian Magazine’s list of Top 100 Tech Titans (http://www.washingtonian.com/print/articles/6/173/12164.html) and is a popular speaker on the tech/marketing/small biz circuit nationwide.

 

Please check out the Unintentional Entrepreneur site and register for the event at http://uedc.eventbrite.com.  Remember it’s on August 5th and space is limited!  Hope to see you there.

“Social Marketing is Free so it Must be Worthwhile… Right?” Bob London speaking at 42nd Annual NAFCU Conference

Tuesday, July 21st, 2009

Later this week, I’m reprising my highly rated (by the audience) presentation, originally given at this summer’s National Association of Federal Credit Unions (NAFCU) Strategic Growth conference.

The topic is social marketing but not from a “slam dunk,” “gotta have it,” “full speed ahead, damn the business case,” perspective.  Rather the presentation examines whether there is any “there” there yet regarding revenue (specifically for credit unions, member acquisition, retention and non-account revenue).

Here’s the abstract from the NAFCU Annual Conference site, and I will post the presentation on SlideShare in the next couple weeks.

Social Marketing is Free so it Must be Worthwhile… Right?   Well maybe, but BEWARE— don’t be drawn in by the ‘coolness’ of using Facebook, Twitter and interactive applications to market your credit union without some investigation. Before you launch a social media campaign that you’re sure will “go viral,” don’t forget these three simple letters: R.O.I. Even though setting up a Facebook or Twitter account, or even a blog, is free, there are hidden costs in terms of time, resources and budget. This presentation will explore how credit unions and other organizations are using social media and other Web 2.0 tools and to what degree they are successful.

Presented by Bob London, President and Founder of London, Ink, LLC 

See NAFCU Conference site at bit.ly/fdMyl

How to Blame Your Predecessor (Or the art of throwing the previous regime under the bus.)

Monday, June 22nd, 2009

How to Blame Your Predecessor

(Or the art of throwing the previous regime under the bus.)

By Bob London

We all know about the so-called honeymoon period in business: the time at the beginning of a new job when an executive can sit back and absorb and assess the way things work, who the power players are and where the bodies are buried–without being expected to make any great decisions or pronouncements. It’s a no-fault grace period which can last as long as several months depending on the role and company.

But there’s another less-talked about phase executives can leverage to their advantage: the Blame Window.  This is the period during which you can hold your predecessor responsible for the challenges you are now facing.

One might naturally ask, as I did, how long after you’ve assumed a new role can you blame your predecessor?  And how would one go about throwing him or her under the bus?

My research yielded no credible answers to these questions, so I developed the following handy formula (Fig. 1) to help executives calculate their available Blame Window:

blame-formula2.jpg

Here is a fictitious example to show how the formula works.  Let’s say Bill S. takes over as CFO of a venture-backed start-up which has already raised two rounds of funding and is burning $75,000 per month with profitability two years away, soonest. After 6.5 weeks on the job, Bill discovers a serious flaw in the company’s pricing model that requires redoing the model–and therefore the business plan–from scratch. Bill’s predecessor held the CFO post for 2.5 years.

Q: Can Bill blame his predecessor?
A: Absolutely! Using the former CFO’s tenure of 30 months, divided by 2 equals 15, which is then divided by the 6.5 weeks of Bill’s tenure and multiplied by a Problem Magnitude Rating of 5. The result is a Blame Window of 11.4 weeks. Since Bill discovered the error in under seven weeks, he can throw the former CFO right under the old Greyhound.

Caution: this formula can be dangerous if not used judiciously.  Here are some important tips to remember:

First, make sure you get the math right. There is nothing more embarrassing than miscalculating the Blame Window and having the whole situation blow up in your face.  Set some reminders in Outlook 90, 60, 30 and 7 days prior to the expiration of the Blame Window so you will know when to stop blaming your predecessor.

Second, do your homework before you start laying on the criticism. Was your predecessor revered or scorned? Respected or tolerated?  Make sure to get these and other data points before you start spraying around accusations.  The last thing you want to do is tear into someone who is a company legend or, worse, someone who is deceased.

Third, make sure to select the right way of broaching the subject with your superiors. Here are some preambles to get you started:

  • Jocular: “Gee, if I’d known all this before I would have asked for a lot more money, ha-ha-ha!”
  • Nothing Personal, Just Business: “I’m sure <name of predecessor> was a good guy, but…”
  • Delicate but Direct: “I don’t want to cast aspersions on anyone, but now that I’ve gotten my feet wet…”
  • Mildly Annoyed: “I have to tell you I’m not sure what I’ve gotten myself into here…”
  • Threatening: “If you think I’m going to take the fall for any of this, you can just find yourself another CFO.”

Is the Blog Replacing the Tombstone in Investment Banking?

Thursday, June 18th, 2009

Is the Blog Replacing the Tombstone?

(Why Would Investment Bankers Embrace Social Media During a Downturn?)

By Brad Fleisher, Managing Director, Focus Enterprises

The recession has hit nearly all industries across the economy and investment banking, leading the pack, has certainly not escaped the grief. What used to be the largest and most profitable group of investment banks on Wall Street, commonly referred to as the bulge bracket,  is now the busted bracket, consisting of just two bank holding companies – Goldman Sachs and Morgan Stanley.fleisher-copy.jpg

Although the consensus among mainstream economists is that we’re in the trough and will see positive growth in Q1-2009, albeit probably mild, M&A (a lagging indicator)  is still weak because of ongoing discrepancies in middle market valuations Buyers are fishing for distressed deals, and sellers still have the misconception that an offer should start at 8x EBITDA (and be increased for average performance) rather than 5x, which is the long-term, broad economy historical average.

Taking a page from Rahm Emanuel’s book, and not wanting to waste a good crisis, a few partners and I took advantage of the slow down to re-think and execute a new business strategy. We’re seeking to capitalize on three long term trends in the economy.

Social Media Marketing v. Traditional Media Marketing. While there is still no more effective way to reach 90 million potential customers in 30 seconds than through a Super Bowl advertisement, there is no better way to communicate an esoteric point on intellectual property valuation to 140 professionals who are seeking this information than through LinkedIn, Facebook or Twitter.  You don’t have to “tweet” every hour to take advantage of social networks. And the trend has just begun. Social networks are becoming platforms to distribute customized services to highly fragmented communities rather than just a vehicle for information exchange.

Applying these trends to investment banking, the hypothesis for our practice group at Focus is that we can build our brand and grow our business quicker by leveraging the Internet and social media than through placing traditional tombstone advertisements in industry magazines and attending industry and networking meetings.

That’s why, earlier this year we launched Intangible Insights (www.intangibleinsights.com), which is our online Community of Practice where we blog, podcast, conduct surveys, publish research, and otherwise communicate with and expand our target market.  We’re even discussing strategies for streaming video to micro-niche audiences through a branded Internet TV channel, which may be a number of years out, but is certainly on its way.

Intangible v. Tangible Assets. There currently is an enthusiastic debate within the Intangible Asset professional community whether intangible assets compose “upwards of 80% of listed companies’ values” (according to a Brookings Institute report), or just under 50%.  For us, the point is this: Intangible property accounts for a significant amount of a company’s valuation.

This is a long term trend, if not a permanent change,that will accelerate in the post-recession economy as developing countries use labor advantages and decreasing communication costs to offshore commoditized tasks, both manufacturing and informational.  In order to compete, the U.S. will have to enhance its intangible asset capabilities through R&D, workforce productivity, distribution networks, and stretch its tangible resources, which will further diminish the reliance and value of hard assets

Intangible assets compose the largest share of value, by far, in Internet-reliant companies. Of course, there is significant value in the intellectual property assets of the knowledge economy company — the patents, copyrights trademarks, and trade secrets — but the real value resides at the next layer, in the methodologies that convert the intangible assets into revenue — culturally-ingrained process to attract and retain talent, strategic measurement and execution processes, brands, databases, social networks. Our group is working on a valuation rating system for these intangible assets so our clients can better understand the intrinsic value of their company and their acquisition targets. Just identifying and analyzing these assets, not to mention exploiting them, will help our clients with post-transaction integration plans or accelerated growth, which is the arbiter of a successful corporate transaction.

Generalist vs. Specialist.  Since its inception in 1982, FOCUS Bankers has been a middle market, generalist investment bank and has long debated the generalist v. specialist strategy. There are benefits and drawbacks to each, but it’s difficult to toe the middle line.  During my five year tenure at the firm, I’ve worked on deals in industries ranging from highly-engineered manufactured products, transportation and logistics, and electronic parts distribution to the information industries, including software, Internet, IT, and digital media, which is where most of my career experience has been.

The recession gave us the opportunity to transition into one carefully defined market: the Internet-Reliant Industry with a focus on intangible assets, and start a practice group within the firm. The key was to define the space large enough to have an active and growing marketplace, but small enough to have end-to-end domain expertise. That it’s highly dynamic, indispensable to information industries, full of cutting-edge growth opportunities, and just a lot of fun, doesn’t hurt our commitment.

The silver lining in this recession for us is that we took the opportunity for introspection and execution. Our strategy is fluid, but our practice group has staked its future on these trends, which we believe will shape future markets and US competitiveness.

About Brad Fleisher

Brad Fleisher is a Managing Director at FOCUS Investment Banking in Washington, DC and publisher of Intangible Insights. Brad is an experienced investment banker, entrepreneur and attorney with over 15 years M&A, corporate finance, and business development and advisory experience in the Internet, software & information technology, media, and education industries. Contact Brad at Brad.Fleisher@focusbankers.com.

London, Ink Sponsoring ‘Government 2.0 Camp’

Wednesday, February 25th, 2009

London, Ink is proud to sponsor an exciting event on March 27 – 28: Government 2.0 Camp (http://gov20camp.eventbrite.com/).  Here’s a brief description of the event and the “camp” concept:

What is Government 2.0 Camp?

Government 2.0 Camp is the unconference about using social technologies (aka web 2.0/social media tools) to create a more effective, efficient and collaborative U.S. government on all levels (local, state and federal).

Government 2.0 Camp will bring together the leading thinkers from government, academia and industry to share Government 2.0 initiatives that are already in process and collaborate about Government 2.0 ideas that are currently just visions.

There is also a wiki for the event where attendees and other can discuss topics and other themes: http://www.barcamp.org/Government20Camp

Why is London, Ink sponsoring this event?

  1. I’m very dissatisfied–to the point of taking action–with the lack of efficiency and abundance of waste in government and am a big believer that new Web technologies, Web 2.0 applications and social media/networking applications can help.  Trimming the Federal budget by a quarter of one percent over the next five years could pay for a lot of fixes (long-term) to our educational system or seed the nascent but promising field of alternative energy.
  2. I fully support transparency in government, particularly government spending–it’s our money after all–and again believe that Web 2.0 technologies and social media/networking apps can enable this.
  3. I believe the Gov 2.0 arena will yield good business opportunities for London, Ink, long-term.
  4. Sounds like a great event!  (I like the participatory BarCamp approach.)

Hope to see you there.

David Frankil, President of NAFCU Services Corp., on London, Ink

Monday, November 10th, 2008

David Frankil on London, Ink

Many trade associations have Preferred Partner-type programs in which the partner receives the association’s stamp of approval and pays for the right to display the logo. 

What differentiates NAFCU Services is the second part, where we (in essence) become a marketing consulting services firm for our Partners, generating webcasts, podcasts, articles, speaking opportunities, direct marketing initiatives, recommendation letters, credits for advertising and sponsorship, and much more. So from a Partner perspective, the value equation (investment in the program versus value received) is much more attractive.

Given that there are so many moving parts in our business model – our aggressive marketing mindset means that Partners are involved in numerous initiatives throughout the year – planning is essential to maximize results. 

So we brought London Ink in to create individual strategic marketing plans in partnership with our higher level Partners, i.e., looking at each partner’s value proposition and target audience, honing it to a very fine point, then mapping those against the available marketing tools and channels, from PR to print ads to webcasts and podcasts.   This plan becomes the roadmap for how partners can maximize the value of their investment in NAFCU Services. 

One of the lessons of this process has been that the development of a strategic marketing plan helps every partner be more effective, whether they are one of the largest players in financial services markets, or an up-and-coming technology innovator.  This is a testament to the value brought to the table by London, Ink.  In fact, we have added the “London Plans” as an explicit benefit of coming in at a higher level in our Program.

Bob London has delivered marketing plans for more than 15 NAFCU Services partners—each with a finely tuned format (which we now use internally as our standard marketing planning template!) and insights we might not have had without his independent, objective point of view.  Bob has helped NAFCU Services deliver real value in terms of our partners’ results and their satisfaction with the NAFCU Services Preferred Partner Program.  Bob’s presentations at our annual partner conferences on topics such as leveraging Web 2.0 and his Inside-Out Branding have also been practical and thought-provoking.

See related post: David Frankil on “The Marketing MRI.”